14:21
YB
Hi Jakub! thank you for contacting PayPal Messaging! We appreciate your patience while we review your query, and we'll reply to you shortly.
18 Dec 2025 09:49
I completely understand your concern about the restriction on your account (Case: PP-L-616715054338).
This limitation was placed only to verify your identity. Since PayPal is a financial institution, we’re required to confirm certain details to keep your account safe and secure. Until this is done, some features like sending, receiving, or withdrawing funds are temporarily restricted.
Here’s what you need to do:
Please upload the requested documents via the Resolution Centre:
Proof of Identity (Passport or Driver’s License, front and back)
Proof of address
Proof of Shipping for payment received under 9XG51709VT6142717
Explanation of Activity from Oct 18, 2025 To: Nov 17, 2025
If you have trouble uploading, you can share the documents here in this conversation, and we’ll upload them for you.
Once we receive the documents, our team will review and update you within 5 business days via email. After that, your account will be fully functional again.
Nothing else is needed from your side—we’ll take care of the rest. Thank you for your patience and understanding as we work to keep your account secure.